Project Lead (Talent), Loughborough

The role will lead the delivery of Volleyball England membership offer and the development of the Regions, Counties and Clubs network. They will also support the Strategic Managers and the Get. Keep. Grow Sub-group in their responsibilities towards the Volleyball England strategy The Game Plan, the People Plan and the Diversity and Inclusivity Action Plan.

• Lead the effective delivery and administration of the Volleyball England membership function, including affiliations, renewals, and seasonal rollover processes.
• Manage and continuously improve the VolleyZone membership system, ensuring it is fully integrated with competition delivery and other requirements (including education and learning, club finder, facilities usage, safeguarding and risk management).
• Develop and deliver a compelling membership offer, including attractive benefits and services that drive growth, retention, reach and engagement.
• Embed membership across all Volleyball England programmes and services, ensuring all participants are registered and connected to Volleyball England.
• Lead on membership communications and customer service provision, including proactive engagement via email, phone, and digital platforms.
• Work collaboratively with Data and Insight to ensure membership data and trends, captured and presented to inform strategy and operational planning.
• Manage the membership budget and contribute to annual operational planning.