Housing Dispute Resolution Manager, Lowestoft

Job Description

• East Suffolk Council, Lowestoft
• £44,075 -£48,226 (Band 8)
• 37 hours per week
• Full Time, Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Regulatory Compliance Team as a Housing Dispute Resolution Manager.

Your role:

The successful candidate will lead and manage the strategic and operational response to housing disrepair complaints, Health and Housing Safety Rating System (HHSRS) hazards, and condition-related disputes, with a particular focus on damp and mould. This role ensures timely, legally compliant resolution of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman's Complaint Handling Code, and new legal requirements such as Awaab's Law.

What you will need:

The successful candidate will have experience of managing staff, teams or multidisciplinary working groups in a social housing setting and have depth knowledge of disrepair law, HHRSR, and related housing condition standards. The post holder will have experience responding to or managing legal disrepair claims and complaints within a social housing setting.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council,take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years'service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many o,ther products and services.

Find more information about what we offer in ourbenefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post, please contact Lewis Parr at

Closing date: midnight, 21 June 2026

Interview date: Monday, 6 July 2026

How to apply

Step 1 -Read the advert and theJob Description and Person Specification.

Step 2 -Complete theSupporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 -Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video.