Private Sector Housing Apprentice, Lowestoft

Job Description

• East Suffolk Council
• Location:East Suffolk House, Melton, Woodbridge IP12 1RT or Riverside, Lowestoft, Suffolk NR33 OEQ, dependent on your preference
• Salary:£16,341 (Year 1) rising to£24,521 (Year 2) per annum, NLW (National Living Wage)
• Hours:37 hours per week
• Contract:Fixed Term Contract for 21 months as a training contract,
  
  Starting from 14 September 2026

East Suffolk Councilis an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We have an established and successful apprenticeship scheme, which has seen over 80% of apprentices stay on beyond their apprenticeships to develop promising careers with the Council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification, then look no further!

A unique opportunity has arisen for an enthusiastic apprentice to join East Suffolk Council as anAdministration Apprenticein our Private Sector Housing Team.

Your role

The role consists of working as part of a small, friendly team working to support and help members of the public with housing problems.

This role will predominantly involve general administration, handling telephone and email enquiries and processing client information on an in-house database. As the role progresses, you will be trained in how to make decisions around eligibility of clients to receive housing related services, and signposting to other services that can support the customer.

As part of the Business Operations team there will also be opportunities to support and shadow staff onsite inspections under the Private Sector Core Housing team and support particular projects such as Empty Homes initiatives, Sizewell C (Housing), Warm Homes Healthy People (WHHP)/ Health and Housing, Grants for repairs, improvements and disabled adaptations and Fire Safety initiatives.

What you will need

You will need to have excellent interpersonal skills, strong IT skills and ideally four GCSEs at grade C or grade 4-9 (or equivalent). Candidates without GCSE Maths and/or English will have the opportunity to gain these qualifications during the apprenticeship. No previous experience is required, as full training will be provided, however a passion to be a positive and professional ambassador for the council and provide the best experience for our customers is a must.

Apprenticeship open evening!

We are pleased to announce that we will be holding two open evenings at our Melton and Lowestoft offices. This will give you the opportunity to find out more about East Suffolk Council's apprenticeship scheme, learn more about each of our available opportunities direct from the placement managers and ask any questions you have. The open evenings are taking place on the following dates -

• Tuesday 12 May 2026, 5.30pm - 7.00pm at the East Suffolk House offices (Riduna Park, Station Road, Melton, Woodbridge IP12 1RT)
• Thursday 14 May 2026, 5.30pm - 7.00pm at the Riverside Offices (4 Canning Road, Lowestoft, NR33 0EQ)

Please emailtobook your placeat one of our open evenings.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council,take a look at our video and hear why our employees think it is such a great place to work.

Our apprentices have worked together to create avideo to tell you a little bit about their experienceof being an apprentice at East Suffolk Council, which we hope you find insightful.

Here are some of the main benefits:

• A fully funded and supported Level 3 Housing and Property Management Apprenticeship.
• Generous holiday entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years'service, plus bank holidays)
• Flexible working arrangements
• Local government pension scheme
• The opportunity to meet and work alongside other apprentices in the organisation.
• Great training and development opportunities to add to your CV.
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
  
  To find out more, read ourbenefits brochure (pdf).

For more information

For an informal discussion regarding this post, please contactAnnelie Doickby either calling01394 444506or emailing .

If you think you could bring motivation, fresh ideas and a different perspective to East Suffolk Council, we would like to hear from you!

Closing date:11.30 pm, 8 June 2026.

Interview date:Weeks commencing 29 June and 6 July 2026.

How to apply

Step 1 -Read the advert and theJob Description and Person Specification (Word).

Step 2 -Complete theSupporting Statement template (Word). Please see ourApprenticeship Application Guide (pdf)to assist you in completing your application.

Step 3 -Complete the online application and upload your statement. Please note, CV's are not accepted.

For more information, check out theHow to Apply sectionof our career site.

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video.