EMEA Service Engineer (EMEA 279), Luton

The primary purpose of role is to provide calibration and repair activities for Anritsu test & measurement products to support UK,EU & MEA based customers in the following technology areas:

• Radio Frequency & Microwave

• Digital Transmission

• Optical (Optical Spectrum Analyser and OTDR)

• Oscilloscopes

• Digital Mobile Radio (Wireless)

Your responsibilities will be as follows:

• To inspect, fault find, calibrate and repair all Anritsu products with initial focus on RF/µw (and Digital) equipments.

• To maintain the laboratory & test equipment used in calibration and repair activity, making sure it is in good working order and within the correct and current calibrations (i.e. for ISO17025 traceability etc)

• To produce Anritsu EMEA quality documentation after carrying out any service work. (i.e. detailed call report, results sheets, equipment lists, calibration certificates etc)

• To work closely with the Anritsu EMEA Sales & Service Support Team to ensure all internal procedures are followed for recording service calls (i.e. booking in/out procedures, parts consumed, parts ordered, time spent, work completed etc within the SBO system, warranty reclaim etc).

• On-site work at customer facilities will also be required in UK, EU and MEA but this will be based on experience and knowledge and will be no more than 25% of the time.

• Ensure all Anritsu Quality and Conformance requirements are met as per the Anritsu Quality Manual and procedures and the direction of the Anritsu Compliance Manager.

• Attend training courses and seminars as required which could mean travel to the US and/or Japan depending on the product and the service requirement.

• Generally assist other Anritsu EMEA Service Engineers and the EMEA Demo Pool as required.

• To inspect, test and prepare Anritsu demonstration equipments for as required for onward sale to customers.

• Produce reports, statistics and summaries of activity as required.

• Maintain the department in a clean, organised, tidy & generally presentable condition.

To join us in this key role you will need to possess these essentials:

• A proven background (with relevant technical qualification or equivalent technical experience) in Telecommunications Engineering, especially RF & Microwave hardware engineering knowledge and skills

• Good problem-solving skills including ability to adopt lateral thinking approach to fault finding and problem resolution.

• Good communication and relationship building skills especially when dealing with customers.

• Full / valid Driving License and Fluent English is a must

• An independent, well organised, self motivated and focused personality, able to work alone and unsupervised and with minimum direction when at customer premises.

• Flexible and willing to accept short notice tasking and changes to work routines.

• Ability to absorb information quickly & accurately

• Attention to detail, proactive and excellent communication skills

• A strong willingness to travel and work away from the home environment across the EMEA region.

• Previous experience in the repair and calibration of telecommunication equipment, specifically test and measurement equipment would be nice to have.

• Experienced in the on-site environment and the field service role would be an advantage.

• Understanding and use of uncertainty of measurements.

• Knowledge of Digital Telecommunications & Optical Communications is a plus

• Another European Language would be an advantage