Housing Manager, South West

Duties will include (but not limited to): * Manage the process of ensuring a void property returns to a lettable state of condition by way of conducting pre-move out inspections * Provide ongoing access to tenancy support to all service users * Be responsible for the tenancy management process on behalf of your property portfolio * Quality check individual repairs over a certain threshold using the agreed procedures and to ensure that these are effectively carried out within service level standards. * Regularly visit your portfolio of properties liaise with tenants ? logging interactions on to our Housing Software system following each visit in agreed format. * Be conversant with and remain up to date with all relevant legislation Demonstrate detailed knowledge of Landlord and Tenants Acts 1985 and 1987, Leasehold Reform Act 2002 and other legislative best practices Attend and co-ordinate tenant liaison meetings * To Case Manage instances of ASB, ongoing matters of neighbour nuisance and any other breaches of tenancies, in accordance with policies and procedures ? working with tenants, care providers and advocates to take appropriate action. * To actively encourage tenants to be involved in providing feedback on the quality and appropriateness of the service and ensure they are involved in the design and review the housing management service. * To maintain effective records to demonstrate the service provided and the way in which this is reviewed. * Contribute to the continuous improvement of service provision by being involved in service reviews and the development of the service, procedures and working practices. * To liaise with tenants and care provider on adaptations to improve the tenant?s property in this respect * You will need to demonstrate an understanding of working directly with vulnerable people; this can include tenants with learning disabilities, mental health problems, physical disabilities, ill health, elderly, behavioural issues, domestic violence and homeless. * By way of case management review the selection of new tenants through interviews and applications, direct liaison with Housing Management and Referring agencies. * To be compliant with GDPR processes and regulations when processing sensitive personal data. * Essential * Fluency in English * Must own vehicle and have a clean driving license with willingness to travel * Proven experience in office administration and good knowledge of management systems * Excellent attention to detail * Proficient knowledge of Microsoft Office, particularly words processing and spreadsheet skills * Team player * Desire to show initiative * ?Customer Service? oriented * ?Can-do? problem solver * Innovative, dynamic and independently able to carry out duties * Excellent time-management skills * Flexibility and adaptability * Ability to communicate effectively at all levels * Familiarity with humanitarian values