Technical Consultants, Worthing

Job Title: Technical Consultant Location: Worthing Salary: £18 - £20k Full time - 40 Hours per week Week 1 Monday to Friday 8am to 5pm with 1-hour unpaid lunch break per day. Week 2 Monday to Friday 9am to 6pm with 1-hour unpaid lunch break per day. Our client is seeking a confident and assertive individual to join their unified communications company. You must have a high level of personal organisation with disciplined work habits, with the ability to handle multiple work streams concurrently. Responsibilities Proactively assess the needs of the client and resolve issues efficiently and accurately achieving first contact resolution where possible Ability to research solutions to faults/issues, implement and test with the client Providing support and fault resolution for B2B PSTN, ISDN, SIP, Mobiles, Horizon, Cloud, ADSL, FTTC and Leased Lines, utilising all supplier customer service plans Responsible for managing own workload and effectively communicating with team members to ensure that tickets can be progressed quickly and accurately Configuration and support for Draytek & Cisco routers, Providing Telephone/Remote and on-site support for client devices and related software, network servers, and storage Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS Providing support for clients Network Infrastructure, Cisco Managed Switches, Wireless Access Points, VOIP Telephony Systems, Servers, and Network Attached Storage Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications Completing new Windows desktop and laptop builds and configuration to requirements, Configuration and testing of Routers, Wireless Access Points, Switches and VOIP Telephones prior to onsite installation Creating, amending, and administering Active Directory/MS Exchange and Office 365 accounts for clients Pre & Post-Sales Support, including advise & guidance Pre-Staging Equipment Updating self-help documents for internal and external resource Utilising our CRM system 'Autotask' to ensure all client/supplier interaction is logged and tracked, ensuring notes are clear, detailed, and accurate High level of customer service with exceptional telephone manner Other duties as determined by Management Team and business needs Ensure the department and company policies and SLA's are being followed Assist with Special Projects Requirements Telephony experience (desirable but not essential as training will be provided) I.T qualification will be beneficial to your application Minimum of one years I.T experience is essential IT skills including experience with Microsoft Excel, Word and Outlook. Knowledge of Microsoft Office 365 Knowledge of Autotask (desirable) To be strong & assertive Ability to work in a fast-paced environment Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines A flexible and positive approach toward problem solving. Ability to communicate clearly at all levels. Natural flair for delivering high levels of Customer Service Ability to work in a team environment. Keen to learn new technologies. Benefits Wellness: Healthshield Cover (*Subject to successful completion of probation period) Holiday: 25 Days holiday + 8 bank holiday days + 3-4 days to cover closure between Christmas/New Year. Loyalty Days: 1 day after first full year, 2 days after 2nd full year, 2 days after 5th full year Pension: 3% Employer contribution Training: Training plans through our partner academy tailored to your role Other: Recruitment Bounty, subsidised parking within Worthing Town Centre For more information please contact Jamie Watson at Clearline Recruitment