French Customer Service Advisor, Manchester

Role: French Customer Service Advisor Job Type: Full time ? 37.5 hours per week Rate of Pay: £9 per hour Location: Ancoats (M4) Manchester ? Please be aware you may be required to work at the Middleton site Hours: Mon-Thur 8am-6pm OR Sun-Thur 9am-5pm OR Tues,Weds,Thur & Sat 8am-6pm Contract: - Temporary Ongoing Job Description The main responsibility will be to provide a high standard of customer service to all customers in French/English. As an advisor you will need to be self-motivated and able to work both alone and as part of a team. Other duties will include? You will be first point of contact for all incoming contact via Email and Phone in the French and English Language. A keen commitment to providing excellent customer service support to French consumers and your brand. To have a good awareness of the product ranges. To ensure that SOP's are followed and that no new procedures are altered without following the correct procedure To ensure that neat and accurate maintenance of all data records, based on orders or contacts To proactively solve customer queries and to maintain professional communication at all times To manage online customers' expectations, to provide 'Best in Class' customer service. Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are handled in a professional approach at all times Adopt a professional approach in all aspects of your role. The Candidate The successful candidate will have the following skills, experiences and attributes... You MUST be Fluent French/English language both written and verbally. Good working knowledge of Internet and Excel. Excellent telephone manner Excellent written communicator Proven problem solver Good all-rounder in aspects of time management and priority planning Ability to work well under pressure Willingness to work flexible hours Friendly / approachable Energised / Enthusiastic / Self-assured The Company Our client a global leader within their industry is currently looking for a French Customer Service Advisor. This is your chance to join a well-established organisation which is passionate about producing a high quality product and continues to explore avenues for development and progression. If this role sounds like it?s for you, then click APPLY to start the application process! PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial. View our latest jobs today on our website and follow us on LinkedIn. KGFF The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply