Vendor Customer Success Manager- Cisco, Manchester M3 3BG

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Empowering customers with expert guidance and seamless vendor support

As a Vendor Customer Success Manager, you will represent Softcat's key partners by building strong relationships with Mid-Market to Enterprise customers. You will bring deep knowledge of vendor programmes, products, agreements and Softcat services. The role focuses on driving adoption and supporting customers throughout their full journey by increasing awareness and understanding.

As a Vendor Customer Success Manager, you'll be responsible for:

• Proactively support multiple opportunities and initiatives while building confidence and self-sufficiency within sales specialist teams
• Apply strong knowledge of vendor architectures, pipeline management and sales support to drive effective outcomes
• Engage Cisco Enterprise Agreement customers, shape Customer Success Plans and lead regular business reviews to strengthen relationships
• Introduce and onboard customers into vendor programmes and portals while driving adoption and identifying growth opportunities
• Maintain accurate data in Planhat, contribute to NPS improvement and seek efficiencies across Customer Experience processes
• Support customer retention through excellent service, shared mailbox activities and involvement in wider team projects

We'd love you to have

• Strong influencer with excellent communication and relationship building skills
• Proactive, articulate and confident when managing their own area of business
• Well organised and able to handle multiple tasks and priorities
• Comfortable collaborating across various teams at Softcat
• Creative, independent thinker who can work effectively both within a team and autonomously

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Documents

• Cisco CSM-Job Description.pdf (44.74 KB)