Part-time Host / Receptionist - Atria (Mon-Fri, 08:00-12:00) …, Manchester

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. It is important you are approachable and love speaking to people and building relationships. We love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.

• Delivering a positive Customer Experience within the building
• Building lasting, long‑term, professional relationships with customers
• Being the first point of contact for all customers and visitors in the building
• Supporting and facilitating events and meetings within the building
• Facilitating new customer viewings to support the sales process
• Hosting the meeting rooms, co‑working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Managing own workload and flexing between essential desk‑based tasks and building customer relationships
• Collating customer intelligence and updating systems accordingly to support sales and retention
• Working as part of a wider team, engaging with customers, colleagues, management team and other departments within Bruntwood
• Being a role model to promote wellbeing in the workplace
• Focusing on continuous improvement, making sure we add value, save time and simplify for the customer
• Being brilliant, applying energy, drive and knowledge to inspire colleagues to do their best, working together with a simple and straightforward approach to get the right service every time

• Can‑do attitude and ability to step up to the challenges of working in a fast‑paced, dynamic and developing organisation
• Curious and interesting, with high attention to detail and a drive to go over and above for customers – motivation and a positive attitude are key
• Admin experience is a must, managing the enquiries mailbox daily
• Excellent communication, bringing personality to work and interacting with people on a human level
• Skills and experience in hospitality, retail or other service sectors
• Ability to maintain high levels of energy and positivity throughout the day

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

• 28 days holiday plus birthday off work, and the option to buy & sell holidays
• 24 hours a year volunteer time for supporting causes that matter
• Sabbatical of up to 12 months after five years
• Healthcare cash plan covering medical expenses like optical, dentist and physiotherapy; private healthcare cover on an opt‑in basis
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity/shared parental leave – 26 weeks fully paid
• Interest‑free learning loans to develop new skills