Ward Clerk - A3, Manchester

Job overview

The Ward Clerk is an integral part of the ward team on A3 Wythenshawe Hospital. You will provide comprehensive clerical support, ensuring high standards and timely completion of tasks in collaboration with the MDT.

Key responsibilities

• Communicate regularly with patients’ relatives to provide updates and act as liaison.
• Facilitate the admission of patients onto the ward.
• Update records in the HIVE system.
• Answer and respond to phone calls promptly and professionally.
• Order relevant paperwork and stationery.
• Operate within established policies, procedures and guidelines, and contribute to improvements in working practice.

Main duties of the job

Work flexibly in a customer‑service driven environment. Coordinate with Consultants, doctors and nurses to ensure patients receive quality care. Demonstrate strong interpersonal skills and the ability to work independently and as part of a team.

Working for our organisation

Manchester University NHS Foundation Trust is the largest provider of specialist services in the region. The Trust offers a diverse working environment and support for professional development.

Diversity and Equality

Diversity Matters – We are committed to equality of opportunity, celebrating diversity and eliminating unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply.

Person specification Qualifications

• Good level of general education.

Skills

• Excellent written and verbal communication.
• Maintain a calm, courteous and efficient manner.
• Knowledge of PAS and ICE.
• Experience with Microsoft Access Database.

Experience

• Customer service experience.
• Administration experience.
• Experience working in a busy environment.

Employer certification / accreditation

This role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Disclosure and Barring Service checks are required.

Contact

Name: Constance Bennett
Job title: Ward Manager
Email:
Telephone: 0161 291 6390

Please contact Constance Bennett to discuss the role further.