Bartender, Manchester

Overview

We are a family‑run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better – we ARE here to delight!

Bartender at Manchester Airport will deliver exceptional food and outstanding customer service with a highly trained and motivated team.

The Great Northern Market concept at Manchester Airport includes a team of approximately 120 staff with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all‑day grill, and a breakfast menu. The venue serves approximately 470 covers and is open from 3 am to 10 pm.

The Role

In this role, you’ll play a key part in delivering an outstanding market hall/bar experience, working closely with the back‑of‑house team to deliver first‑class service. This includes full table service, assisted order & pay at table, kiosk, and takeaway, with a particular focus on hospitality and promoting sales.

This is an hourly paid role. Shifts include early morning starts (e.g., 2 am) or late finishes (e.g., the last flight). Weekend working is part of the role. There is no requirement for split or double shifts.

Main Duties

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Preparing all beverage products to company specifications.
• Maintaining a high standard of cleanliness of the beverage dispense and storage areas.
• Ensuring that allocated tasks are completed effectively and handovers between colleagues are smooth.
• Escalating any customer feedback to the duty manager as necessary.
• Ensuring adherence to health and safety, food preparation, and alcohol licensing requirements.
• Supporting the training and development of new and existing team members.
• Working collaboratively with colleagues to deliver excellent customer service.

Requirements

We are looking for outgoing, self‑motivated and enthusiastic individuals who are flexible with shift patterns and willing to undertake a variety of duties, while providing an exceptional customer experience.

To Succeed In This Role, You’ll Have

• A good level of written and verbal communication skills and the ability to build relationships with colleagues and customers.
• The ability to follow processes and maintain service levels.
• A willingness to learn about health & safety and food/drink standard requirements.
• Familiarity with airport-based hospitality (preferred but not essential).

Perks & Benefits

• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• NEST pension.
• Wagestream (flexible pay access and multiple discount rewards at retailers).
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
• Access to our Employee Assistance Programme for health and well-being support from day one.
• Staff referral bonus scheme.

Please Note

• Provide proof of your right to work in the UK.
• Hold an Airport Security ID Pass. The application process requires a valid passport, a criminal record check, and five years of personal and employment references.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio‑economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. If you have specific requirements or need adjustments at any stage of the application or interview process, please let us know. In your application, feel free to indicate your preferred pronouns to help us better address and respect your identity throughout the process.