Outdoor Gear Sales Specialist, Manchester

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

Bring Berghaus to life through product, people and the outdoor community.

At Berghaus, product has to do more than look good. It has to work when conditions change, terrain gets tougher and every detail starts to matter.

As a Sales Associate, you are the face of Berghaus.

You’ll create a welcoming, engaging environment for every customer—offering expert advice, sharing product knowledge, and helping people find the right gear for their needs. This is a hands‑on, customer‑focused role where your energy and attitude make the difference.

What you’ll be doing Customer Experience

• Deliver friendly, confident, and authentic customer service
• Engage customers to understand their needs and recommend the right products
• Share product knowledge in a clear, relatable way (waterproofing, layering)

Product & Brand Knowledge

• Build strong understanding of Berghaus products and technologies
• Represent the brand with enthusiasm and credibility
• Stay curious and up to date with new products and innovations

Sales & Commercial Awareness

• Contribute to achieving store targets (sales, conversion, ATV)
• Support upselling and cross‑selling through genuine recommendations

Store Standards

• Maintain high standards of visual merchandising and store presentation
• Support stock replenishment, deliveries, and general store operations
• Help ensure the store is always clean, organised, and customer‑ready

Team Contribution

• Work collaboratively with the team to create a positive store environment
• Support colleagues during busy periods and contribute to team success

What you’ll bring

• Previous retail or customer‑facing experience preferred (but not essential)
• Positive, approachable, and enthusiastic
• Passion for helping customers and delivering great service
• Interest in the outdoors or performance‑led products
• Strong communication and people skills
• Willingness to learn and develop product knowledge
• Team player with a proactive attitude