Senior Manager Business Processes, Data and Reporting - (9139), Manchester M15 6BH

About the Role

We're looking for a collaborative and forward-thinking Senior Manager to join our Student Services team.

In this role, you'll help shape how we use data and insight to improve services and support better outcomes for our students. Working with colleagues across the University, you'll lead a joined-up approach to reporting, systems and process improvement, using data to inform decision-making at all levels.

You will be responsible for:

• Developing a suite of accessible, user-friendly reports and dashboards (e.g. Power BI) to support planning and performance across Student Services.
• Working with complex data to identify insights, trends and opportunities for improvement.
• Leading projects to enhance business processes, systems and service delivery.
• Championing good practice in data governance, quality and security.
• Managing a team to deliver administration and operations support for services across the directorate.

About You

We'd like to hear from you if you have:

• Experience working with data, reporting and Power BI.
• A proven record of project delivery and improving processes or systems.
• The ability to build positive relationships and work in multi-disciplinary teams.
• An understanding of data governance and information management.
• Experience of supporting and leading teams to improve processes and deliver effective services.

About Student Services

The Student Services Directorate delivers high-quality, student-focused support that enables our students to achieve their full potential. We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of professional services including:

• Academic and Study Skills
• Counselling, Mental Health and Wellbeing
• Inclusion and Disability
• Sport
• Student Engagement
• Student Financial Support
• Student Welfare and Pastoral Support

How to apply

Please ensure that you include a CV and detailed covering letter with your application.

Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria and give evidence of your experience.

For an informal discussion about the role, please contact:

Caroline Colfer, Head of Operations and Evaluation, Student Services

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.