ER Advisor, Manchester

People Policy Specialist - 6m FTC Manchester (Hybrid Working)£28,000 - £33,000 + excellent benefits Are you passionate about employee relations and creating positive colleague experiences? Do you enjoy problem-solving, coaching managers and working in a fast-paced environment where no two days are the same?We are partnering with a large retailer to recruit a People Policy Specialist to join their People Team based in Manchester. This is a fantastic opportunity for someone with HR, employee relations or policy experience (or a strong interest in this area) to develop their career within a supportive, high-performing team.What you'll be doing: Providing expert policy guidance and coaching to line managers and employee representatives via telephone, helping to support fair and confident decision-making Delivering an excellent customer experience by meeting service targets, including response times and satisfaction measuresSupporting the creation of high-quality written communications, including outcome letters and case documentation Managing Occupational Health referrals, supporting managers through the process and advising on outcomes and next steps Accurately managing cases and queries through HR systems and shared inboxes, ensuring records are maintained and insights captured to support continuous improvementWhat we're looking for: Strong organisational skills Excellent communication skills and the ability to build rapport and influence stakeholders over the phone High attention to detail and strong written communication skills Experience within HR, employee relations, people policy or a strong interest in developing a career within a People functionWorking pattern: This role would suit someone comfortable working in a retail-facing environment with flexibility around operational needs. Hybrid working - minimum 3 days per week in the Manchester office Wednesday team anchor day First 6 weeks training fully office-based (5 days per week) Shift patterns typically 8am-4pm, 9am-5pm or 10am-6pmFlexibility for occasional late evenings (Tuesday or Thursday approximately 1 in every 6 weeks) Weekend working required on a rota basis (up to every other weekend depending on business need) What's in it for you? Competitive salary of£28,000 - £33,000 Excellent holiday allowance with option to buy additional leavePension and life assurance Wellbeing support including virtual GP and mental health services TPBN1_UKTJ