Assistant Boutique Manager - Creed Boutique Manchester

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the Role

We are seeking an Assistant Boutique Manager for our new Creed Boutique in Manchester, opening in September 2026. The role is full‑time, with five days per week for 37.5 hours. The candidate should have a passion for luxury, a drive to make a difference and the desire to shape the future of our business.

Purpose of the Role

This role supports the Boutique Manager in achieving the objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand’s prestige and delivering an unparalleled customer experience. The role drives success in the Boutique’s KPIs through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager’s absence.

Line of Reporting

The role reports into the Boutique Manager. Luxury Brand Ambassadors report into the Assistant Boutique Manager.

Key Responsibilities

• Support the Boutique Manager in creating a luxurious customer experience that exceeds customary standards and service levels.
• Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion, delivering high levels of service to customers.
• Achieve sales and KPI targets as directed by the Boutique Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability while managing boutique budgets in conjunction with the Head of Retail.
• Demonstrate strong clienteling skills – build a loyal customer network and attend client networking events.
• Develop a strong sales plan, setting financial targets and KPIs for the team with the Boutique Manager.
• Review performance data with the Boutique Manager, including financial, sales and activity reports to monitor efficiency.
• Work directly with the team to ensure sales targets are met.
• Ensure all Creed Boutique web orders are processed and dispatched on time, wrapped and packed according to company guidelines.
• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets.
• Monitor stock shrinkage and take proactive steps to reduce it.
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives and monitor competitors.
• Ensure health and safety, legal and security issues are processed in a timely manner.
• Talent Acquisition: collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and performance feedback sessions.
• Develop the team to provide business continuity and people development; manage daily team matters, absence, sickness, holidays, rotas and lead by example.
• Motivate and supervise the team through a positive leadership style, building a harmonious working environment and addressing grooming, punctuality, attendance or sales performance issues.

Skills / Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience in dealing with clients/customers.
• Creative flair and problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels.
• Eager to learn and share knowledge.
• Pro‑active and flexible approach.
• Excellent time management, organisation and prioritisation skills.
• Ability to empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

Why the House of Creed?

Luxury re‑defined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and inclusion: We celebrate differences and believe a diverse team fosters creativity and innovation.

Career development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Benefits

• 32 days paid annual leave (pro rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution to company pension
• Career progression & training
• Length of service rewards

Location: Creed Boutique in Bicester Village.

The House of Creed is an equal opportunity employer and encourages candidates from all backgrounds to apply.

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