Counter Manager Lead - La Mer Selfridges Trafford 22.5 hours, Manchester

Description
La Mer’s prestige skin care journey began when Dr. Max Huber suffered burns in a lab accident and was inspired to create his own destiny. Aerospace Physicist by day, star‑gazer and dreamer by night, he hoped to unlock the legendary revitalizing powers of the sea he held so dear. 6,000 experiments and 12 years of searching led to the epiphany of a lifetime – a fermentation process that transformed sea kelp and other pure ingredients into Miracle Broth™. This renewing elixir at the heart of Crème de la Mer would finally transform the look of his skin.

We are seeking an inspirational and energetic Counter Manager Lead to play a leading role in the success of the team by supporting the Counter Manager to lead, coach and develop our team of Skin Care Experts to achieve sales, client service and operational targets. You will have partial accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team. If you are an ambitious self‑starter looking for a progressive career within the Luxury Retail Beauty Industry, then this could be the perfect role for you.

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

• Proven retail experience at Supervisor or above level, preferably within beauty or skin care
• Experience in team management with skills in leadership, communication, motivation and performance evaluation
• The ability to provide inspirational, authentic and personalized customer service
• A drive to achieve sales and customer service targets
• Experience of creating and executing in‑store events
• An approachable and friendly personality
• Flexible availability across days/hours – please discuss your availability further with the hiring manager before/during the interview
• Proof of right to work in the UK