Call Handler / Emergency Response Specialist (Morning Shift), Manchester

Autonomous Vehicle - Emergency Response Specialist

TaskUs is seeking a dynamic individual to provide real‑time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. The role involves assisting AVs during live operations, ensuring safety, and contributing to continuous improvement.

Responsibilities

• Navigate AVs through challenging situations such as blocked streets, narrow lanes, and private driveways.
• Collaborate with AVs to optimise driving paths, considering lane closures and traffic conditions.
• Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Maintain effective communication with AVs for seamless cooperation.
• Adapt to dynamic road conditions and address unexpected challenges promptly.
• Analyse performance data to identify opportunities for optimisation.
• Ensure adherence to all relevant safety regulations and certifications.

Minimum Requirements

• Background check, drug test, and physical exam required.
• At least 1 year of experience in emergency telecommunications or a related field.
• Valid driver’s licence with 3 years of driving experience and a clean record.

Skills & Qualities

• De‑escalation skills.
• Strong focus on safety and attention to detail.
• Excellent problem‑solving and decision‑making abilities.
• Capacity to work in a fast‑paced, ever‑changing environment.
• Strong customer‑service orientation with 2+ years of experience.
• Adaptability to new technologies and processes.
• Self‑corrective learning mindset.
• Ability to commit to long periods of focus.
• Multitasking ability in dynamic situations.
• Schedule flexibility for 24/7 operation, including holidays.

Benefits

• Annual Salary: £32,000
• Private Medical Insurance (PMI) through BUPA
• Dental Insurance through BUPA
• Life Insurance through Canada Life
• Income Protection Insurance through Canada Life
• Pension Scheme through Aviva
• Birthday Leave
• Referral Incentive Program

DEI Statement

TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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