Customer Service Advisor - Manchester, Greater Manchester

Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adaptAbility to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure