Customer Service Representative, Manchester

6 Month Contract

£13.54 - PAYE

Overview

We are seeking a dedicated Customer Service Representative to join our dynamic team. This role involves engaging with customers to provide exceptional support, resolve queries efficiently, and promote our products and services. The ideal candidate will possess excellent communication skills, a friendly demeanour, and the ability to handle multiple tasks with professionalism.

Duties

• Respond promptly and courteously to customer enquiries via phone, email, or live chat channels.
• Maintain accurate records of customer interactions through data entry systems.
• Assist customers with product information, order processing, and issue resolution.
• Upsell relevant products or services during customer interactions to enhance sales opportunities.
• Analyse customer feedback and queries to identify common issues and suggest improvements.
• Collaborate with team members to ensure consistent service quality and share best practices.
• Follow company protocols for complaint handling and escalation procedures.
• Support the onboarding of new customers by providing clear guidance and assistance.

Skills

• Strong phone etiquette coupled with excellent verbal communication skills.
• Outstanding written communication skills for email correspondence and documentation.
• Analytical skills to assess customer needs and identify solutions effectively.
• Organised approach to managing multiple tasks efficiently within a fast-paced environment.
• This role offers an excellent opportunity for individuals passionate about delivering outstanding customer service while developing their professional skill set within a supportive organisation committed to growth and excellence.

Excellent Opportunity with immediate starts available