Customer Delivery Driver - Mansfield Jubilee Extra

Sun 07:15-23:00, Sat 07:15-23:00.

Pay rates start from £14.18 an hour, increasing to £15.45 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week. Candidates can opt for fewer hours down to 12.

We will schedule your contracted hours within the specified availability windows and provide at least three weeks’ notice of your shifts.

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure the store is the best it can be for customers.
• Warm and welcoming interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Acting quickly to respond to the changing needs of customers and embracing change within the store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve the store for customers.
• A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
• Eligibility: Only candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.