Mentor, Melton Mowbray

• Provide case‑management focused on improving outcomes for Melton residents through initial triage assessment to enable digital, financial and social independence.
• Support residents to build confidence and independence by helping them set and work towards SMART goals.
• Reflect complex situations back to individuals, give constructive feedback, and encourage learning from successes and challenges.
• Identify root causes in complex cases and guide residents toward practical and sustainable solutions.
• Advocate on behalf of residents and collaborate with other professionals and agencies.
• Remain calm and focused when dealing with emergencies or rapidly escalating situations, providing clear guidance and reassurance.
• Liaise effectively with Melton Borough Council colleagues, senior management and partner services.
• Maintain accurate case records, audit and monitor compliance, process referrals, and support the delivery of courses, workshops and meetings at Phoenix House.
• Apply strong IT skills, including Microsoft applications, web‑based databases and social media.
• Prioritise workload, manage time, and meet deadlines in a busy and demanding environment.

• Excellent organisational and communication skills; strong commitment to supporting people to improve their lives.
• Ability to listen carefully, understand complex and sensitive issues, and respond in a clear, supportive and non‑judgemental way.
• Skilled at reflecting situations, providing constructive feedback, and encouraging learning.
• Experience advocating on behalf of residents and working collaboratively with other professionals and agencies.
• Experience of complex casework or a relevant qualification is a significant advantage.
• Comfortable working in a busy and demanding environment with proven ability to prioritise workload and meet deadlines.

Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:

• Declare themselves to have a disability covered by the definition outlined within the Equality Act 2010.
• Are considered to be a care leaver.
• Are a veteran or reservist.

• Flexible and hybrid working environment; standard week is 37 hours, with service needs met.
• Up to 30 days of annual leave, bank holidays, and three extra days at Christmas (additional leave can be purchased).
• Healthy Workplace offering wellbeing activities and a confidential Employee Assistance Programme.
• Planning for the future with the Local Government Pension Scheme, financial planning workshops and career development opportunities.
• Strong family‑friendly policies.