Ramp Agent, Billingham

What You’ll Do

As a Ramp Agent, you’ll play a crucial role in ensuring the safe and efficient turnaround of aircraft, delivering high-quality service to our customers and airline partners. You’ll be responsible for a range of ramp operations, including loading and unloading baggage, cargo, and mail, as well as operating ground service equipment and providing essential support services to aircraft on the ground.

You’ll need to thrive in a fast-paced, safety‑critical environment, working collaboratively as part of a team to ensure every flight departs on time and to the highest standard. Previous experience in ground handling or within an aviation setting is desirable, but not essential. A full UK driving license is required, and you must be willing to work a flexible schedule, including weekends and shifts.

We have both full time and part time opportunities available.

Responsibilities

• Safely load and unload baggage, cargo, and mail from aircraft
• Operate a variety of Ground Support Equipment (GSE), including belt loaders, tugs, and high loaders
• Marshal aircraft to and from gates using correct procedures
• Carry out aircraft servicing tasks such as cabin cleaning, lavatory and water servicing
• Ensure safe and secure handling of all items and compliance with all regulations
• Maintain safety, punctuality, and performance standards across all ramp operations

Customer & Stakeholder Interaction

• Deliver excellent service to airline partners and passengers
• Build effective working relationships with colleagues, airport authorities, and third‑party stakeholders
• Attend and contribute to operational and safety briefings/meetings

Administrative & Support Duties

• Support the Ground Handling team with general administrative tasks
• Assist in providing holiday or absence cover as needed
• Communicate effectively across teams to ensure seamless handovers and efficient workload management
• Maintain clear, professional communication at all times, considering cultural and language differences when engaging with customers or regulatory officials

Qualifications

• Educated to GCSE level (or equivalent)
• Full UK driving license (essential)
• Effective verbal and written communication skills
• Strong team player with excellent interpersonal skills
• Able to work flexible hours, including weekends and shifts
• Reliable, enthusiastic, and committed to supporting team objectives
• Willingness to take initiative and support colleagues when required

Desirables

• Previous experience with an aviation environment is desirable, but not essential.
• Familiarity with ramp safety procedures and ground service equipment

Benefits

WASL offers a comprehensive benefit package to its eligible employees. This includes:

• Competitive salaries, company bonus and flexible working patterns
• 33 days annual leave including UK bank holidays, holiday buy & sell scheme
• Health & wellbeing support, company pension, cycle to work scheme, electric car scheme, retail discounts, referral bonus, death in service and more.

Equal Opportunity Employer

At Willis Aviation Services Limited (WASL), we are committed to fair hiring practices and building a diverse, respectful, and inclusive workplace. We value every individual’s contribution and make employment decisions based on job‑related criteria such as qualifications, experience and the ability to perform the role.