IT Field Engineer (South), Newbury

IT Field Engineer

Full Time | South of England

About Darkknight:

DarkKnight is a youthful, growing business focused on leading the way in security-first IT support and architectural excellence. Join us and be part of a team that's building something meaningful.

The Role

We’re looking for a confident and capable IT Field Engineer to join our tight-knit team. This is a hands-on, all-rounder role suited to someone who thrives in a small business environment. You'll be out on customer sites across the South of England, and when not in the field, you'll work from our main office in Newbury.

As part of a growing business, you’ll also contribute to helpdesk support when needed and occasionally represent DarkKnight at networking events. We expect you to represent the business with pride and professionalism.

Key Responsibilities

· Build and maintain strong relationships with clients through excellent service

· Lead small to mid-sized IT projects from design through to implementation

· Install, configure, and support a range of IT hardware and software

· Troubleshoot and resolve network, server, and endpoint issues

· Provide on-site and remote support to end-users

· Carry out proactive maintenance tasks under Darkknight’s managed services

· Contribute to the service desk and internal process improvements

· Occasionally attend local events to promote Darkknight’s services

Required Skills and Experience

· Experience installing and configuring firewalls (e.g., WatchGuard, Fortinet)

· Solid Windows Server installation and troubleshooting experience

· Strong understanding of networking (DNS, DHCP, VLANs, routing, etc.)

· Excellent customer service and communication skills

· Full UK driving licence and willingness to travel

Desirable Skills

· Microsoft certifications (e.g., AZ-104, MS-900)

· Experience with Microsoft 365 and Azure

· Awareness of cybersecurity tools and practices

· Familiarity with Intune, MDM, and backup solutions

Working Hours

• Monday to Friday, 08:30 AM – 05:30 PM (If in office)
• Monday to Friday, 09:00 AM - 05:30 PM (If on client site)

Salary & Benefits

· £28,500 – £35,000 per annum, depending on experience

· Travel expenses covered

· Company pension

· Funded Microsoft and cybersecurity training with certification support

· Company laptop and mobile phone

Pay: £28,500.00-£35,000.00 per year

Location:

• Newbury, Berkshire (preferred)

Work Location: In person