Service Designer, Newbury

Outside IR35

Pay £475 a day

3 month rolling contract

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.

Key Responsibilities:

• Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment.
• Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement.
• Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences.
• Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture and Delivery teams to align service outcomes with business objectives.
• Produce high-quality service design artefacts, operational models, process maps, governance documentation and transition plans for complex solutions.
• Ensure all service designs are operationally viable, measurable, aligned to industry standards and capable of supporting large-scale delivery and future growth.

Key Skills:

• Extensive experience leading end-to-end service design initiatives, with the ability to create new processes and operating models from the ground up rather than simply documenting existing workflows.
• Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments.
• Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design.
• Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles.
• Ability to translate complex business, technical, and operational requirements into practical, scalable service solutions.
• Excellent stakeholder management, facilitation, and communication skills with experience influencing senior leaders and driving alignment across cross-functional teams.

Further job details available upon application.