Sales Assistant, Newcastle upon Tyne

The Job

Hancock Gallery is Newcastle’s leading internationally focused art gallery. Based in Newcastle upon Tyne and operating within the global art market, we offer clients a highly personal and rewarding experience when purchasing and investing in art.

Working with both emerging and established artists, we specialise in contemporary collections as well as 20th Century Masters, offering expert guidance to collectors and investors alike. Our gallery showcases a diverse range of artwork, including original paintings, limited editions, and sculpture from the UK and beyond.

We are now looking for a Sales Assistant to join our team. This is a client-facing, sales driven role where building relationships and delivering exceptional customer experiences are at the heart of everything you do.

The Role

As a Sales Assistant at Hancock Gallery, you’ll provide a welcoming, consultative experience for every visitor, getting to know their tastes and guiding them through our collections in a friendly, confident way.

You’ll play an important role in supporting sales by presenting artwork, answering enquiries, and helping clients make informed decisions. Our marketing team generates inbound interest, so you’ll follow up on leads, respond to enquiries, and help move conversations through to a sale, without the pressure of cold outreach.

Building relationships is key, and you’ll help create a positive, personalised experience that encourages repeat visits. You’ll also develop a good understanding of our artists and artwork so you can speak confidently about each piece.

Alongside this, you’ll support exhibitions and events, handle artwork with care, assist with packing and coordinating deliveries, and help keep everything running smoothly, from maintaining records to ensuring the gallery is always presented at its best.

Requirements

• Experience in sales or retail
• Strong communication skills
• Confident with customers in person, on the phone, and online
• Well organised, proactive, and able to work independently
• Positive, professional, and a team player
• Comfortable handling and preparing artwork
• Confident packing artwork for UK and international delivery
• Able to liaise with artists on collections, returns, and commissions
• Flexible to work weekends and evenings for events
• Full driving licence preferred
• Comfortable handling payments and online orders
• Knowledge of Shopfiy is desirable

There are also opportunities for our team members to invest in the very artwork they sell and build their own art collection, as well as a private pension scheme and comprehensive health cover.