Document Production Technician, Newcastle upon Tyne

Practice Group / Department:Document Production Management - LondonJob DescriptionNorton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.Because while individuals can do well, together we achieve something extraordinary.The TeamThe EMEA Document Production Team (DocProd) supports our EMEA offices and is responsible for creating, editing and reformatting all types of documents consistent with the practice's precedents, templates and House Style across all Microsoft Office 2016 applications. The team handles the processing of all copy, audio and scanned work and provides assistance to the business in relation to resolving problem or corrupt documents.The RoleWe are currently recruiting for a Newcastle based Document Production Technician to work Monday to Friday (09:30-17:30) in our Newcastle Hub working Hybrid - 2/3 days in the office and 2/3 days working from home each week. You will be working as part of a motivated team to provide professional, high quality documentation.Specific responsibilities include:To produce and amend lengthy and complex business critical documents with speed and accuracy, in line with our house styleTo proofread and check all work for spelling, grammar, formatting, presentation and senseTo be proactive in learning new skills and technology within your role to support the needs of the businessTo respond to internal and external telephone enquiries politely and professionallyTo make sure that there is an effective and efficient handover of work between shiftsTo show initiative when responding to queries and to actively try and seek solutions to problem documentsTo proactively share information in relation to document best practice or 'fixes' to document problems, consistent with the team's overall aim for excellence in accuracy and efficiencyTo be flexible in meeting the needs of the team and the business - e.g. occasional shift changes (with reasonable notice) to accommodate team meetings, training sessions, support requirements etc.Skills and Experience RequiredEstablished document production experience in a fast paced professional services environment using templates and House Style with exposure to working with lengthy and corrupt documentsTyping speed of at least 65wpm and proficient in both audio and copy typingProficient user of Word, PowerPoint, Excel and Visio 2016Experience of working on and problem solving corrupt documentsExperience of using PDF Docs, Adobe Pro and DocXToolsExperience of working with scanned documentsMOS Word Expert Qualification (additional MOS qualifications PowerPoint, Excel and Outlook beneficial)#LI-KM2#LI-HybridDiversity, Equity and InclusionTo attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here. #J-18808-Ljbffr