Retail Security Officer, Newcastle upon Tyne

Location: Newcastle upon Tyne, UK

Pay: £13.77 per hour

Hours: 48 hours on rolling shift pattern - predominantly days

Grade: Site Based

From day one, you’ll gain access to Learning and Development opportunities, mentorship, and benefits such as brand discounts and give back schemes.

• Active Patrols: Regularly patrol designated areas to detect and deter suspicious activity.
• Thorough Searches: Conduct detailed searches following company policies.
• Detailed Record‑Keeping: Maintain accurate records and complete necessary paperwork.
• Effective Communication: Collaborate with colleagues, supervisors, and external authorities.
• Exceptional Customer Service: Provide outstanding customer service to employees, visitors, and guests with professionalism and courtesy.

Please note – the responsibilities listed here aren’t the full picture – but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

• A valid SIA licence.
• First Aid at Work qualification (desirable).
• CCTV Public Space Surveillance licence (desirable).
• Previous retail security or loss prevention or door experience.
• Experience with CCTV and control room environments.
• Knowledge of UK retail crime trends.
• Customer service or hospitality background.
• The right to work in the UK, with a 5‑year checkable history.
• Strong communication skills in English, both written and spoken.

• Dental plan.
• Pension scheme.
• Payroll ISA.
• STRIVE – Securitas Perks offers discounts on retailers, services and everyday spending.
• HSF Health Plan – healthcare cash plans at discounted rates.
• Cycle to Work – cost‑effective bike and equipment program.
• Specsavers – discounts on eye tests and spectacles.
• WeCare – 24/7 online GP, mental health support, fit programme and more.
• Pension Plan – employer contribution and tax relief.
• Payroll ISA – savings account for long‑term financial goals.
• Free Mortgage Advice.
• Go & Live – Financial Wellbeing Hub.
• Death in Service Benefit – life assurance for permanent employees.

We are an inclusive employer and proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.

We value diversity and are committed to creating a supportive environment for all employees.

If you qualify for this role, please submit your application through our career portal.