Fire Alarm Service Engineer, Newcastle upon Tyne

About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What You Will DoJohnson Controls is hiring a Fire Alarm Service Engineer for a static on-site role at a major facility in Teesside. We are looking for an engineer with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression and mechanical suppression technologies. You will be part of a dedicated on-site team responsible for the servicing, maintenance, routine servicing, fault-finding, and remedial works across fire detection, gas suppression, and mechanical suppression systems. The role requires a strong focus on safety, compliance, documentation accuracy, and high-quality service delivery, with daily interaction with the client to ensure smooth operations and adherence to site protocols.Typical systems include: Conventional&addressable fire detection and alarm systems Networked and graphical fire alarm systems Gas extinguishing systems (Argonite, CO2, Inergen, Novec) Mechanical fire suppression equipment What We Offer Competitive salary and commission scheme Overtime rates Call-out rota payment Company vehicle, fuel card, and full PPE25 days holiday plus bank holidays Option to purchase additional holiday Paid sick leave Matched pension contributions, life assurance, and employee assistance programme Discounts on high street brands and Johnson Controls products Cycle-to-work scheme Employee referral scheme Access to business resource groupsExtensive on-the-job and cross-training opportunities Training on Johnson Controls values, systems, and products All equipment required to complete your work Clear career development pathways and long-term progression Supportive, collaborative working environment How You Will Do It Service, maintain, and fault-find on fire detection and fire alarm systemsReceive training and development to progress into gas suppression and mechanical suppression systems Carry out integrity testing (training provided if required) Complete all on-site documentation accurately using an iPad and service software Liaise with the client to obtain permits to work and ensure compliance with site proceduresAttend mandatory training and maintain required certifications Support occasional mechanical and passive fire protection tasks Participate in the on-call rota on a rotating weekly basis Promptly identify, escalate, and report health and safety concerns Conform to all QEHS regulations and contribute to a zero-harm workplaceSign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations Take part in internal technical audits and continuous improvement activities Coach and support apprentices and new starters Act as a key link between the client and your Field Line Manager, ensuring clear communication of completed works and outstanding actionsRepresent Johnson Controls with professionalism, accountability, and inclusivity What We Look For Essential Proven experience working with fire detection and fire alarm systems Willingness to undertake training and certification in gas suppression and mechanical suppression systems Excellent communication and customer service skillsProfessional, team-oriented attitude Full UK driving licence Flexibility to travel for training when required Strong IT literacy Ability to work independently and as part of a team Ability to participate in the out-of-hours callout rota Desirable Experience within a service-focused businessUnderstanding of fire legislation, standards, and associated field devices Experience with gas suppression systems and their maintenance Experience coaching or developing others #LI-HN1 #LI-Onsite #RMDFL TPBN1_UKTJ