Enhanced Access receptionist, Swaffham

We are looking for a friendly, organised, and proactive Enhanced Access Receptionist to support the delivery of our PCN Enhanced Access service across Bridge Street Surgery and Manor Farm Medical Centre.

This is a patient-facing role and an important part of ensuring the smooth running of evening and weekend clinics across the PCN. The successful candidate will provide a warm and professional welcome to patients attending appointments, including those visiting from neighbouring practices, helping them feel comfortable and supported throughout their visit.

The role will work closely with the Enhanced Access PCN Lead and wider clinical teams to ensure clinics run efficiently and patients receive a high standard of care and service.

The postholder will also play a key role in supporting seasonal vaccination programmes, including the delivery of COVID vaccination campaigns during winter and spring periods.

The role alternates weekly between:

Bridge Street Surgery

• Monday: 18:15pm -20:00pm
• Thursday: 18:15pm -20:00pm
• Saturday: 8:45am 14:30pm

Manor Farm Medical Centre

• Monday: 18:15pm -20:00pm
• Friday: 18:15pm -20:00pm
• Saturday: 8:45am 14:30pm

Please note there is no flexibility with this working pattern.

Based in West Norfolk, our PCN serves over 55,000 patients across our seven member Practices of; Manor Farm Medical Practice, Plowright Surgery, Campingland Surgery, Litcham Health Centre, Howdale Surgery, the Hollies Surgery and Bridge Street Surgery.

We pride ourselves on offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network.

• Previous reception or administration experience.
• SystmOne/ EMIS experience (only one is essential, both desirable)
• Excellent communication and interpersonal skills.
• Friendly, professional, and compassionate manner.
• Ability to work independently and as part of a team.
• Good organisational skills and attention to detail.
• Comfortable working across different sites.
• Basic IT skills.
• Previous GP surgery or NHS experience.
• Knowledge of Enhanced Access services.
• Experience supporting vaccination clinics.

• Experience using SystmOne and EMIS platforms.
• Reception experience in a medical setting.
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.