Mobile Cleaning Supervisor, Newport

Title Mobile Cleaning Supervisor Location South Wales - different catchement areas across Swansea, Cardiff & Newport Salary £9.61ph Job Overview Reporting directly into the Team Leader, this is a key role within the Operations team where your performance ensures the consistent and seamless delivery of both outstanding cleaning and customer service throughout our customers. This position is a customer facing mobile position where you are expected to attend various sites throughout each day, covering for planned and unplanned absence and quite often working across split shifts. This role is a hands-on cleaning position as well as offering supervisory support where needed. In your supervisory capacity you will be expected to help train new starters as well as play an active role in coaching existing employees when necessary. You are often the first point of contact for both our customers and front-line cleaners and are therefore expected to lead from the front in all circumstances, upholding our standards and company values at all times. Responsibilities and Duties ? You will be responsible for covering planned and unplanned absences ? You are expected to troubleshoot and find solutions for the Team Leader whilst on customer site ? You will work closely with the Team Leader to manage all aspects of the contracts with customers, handling any queries that arise and find solutions ? You will assist the Team Leader with any employee issues where necessary ? You will carry out general cleaning dutiesin line with quality standards, including but not limited to; dusting, mopping, hoovering, emptying bins, and deep cleans ? You will carry out cleaning audits on customer sites when required ? You may be asked on occasions to carry out Trial Clean interviews when hiring new recruits (full training will be provided) ? You will be involved in inducting and training our new starters and existing cleaning team ? Any ad- hoc duties that arise depending on the needs of the business Person Profile ? Happy to live and carry out our company values ? A natural relationship builder and people person ? Ability to clean to an extremely high standard ? A willingness to learn ? Flexibility in order to meet the ever-changing demands of the business ? An ability to supervise people and find solutions to issues and problems if and when they arise in a calm and methodical manner ? Being able to communicate with customers in a way that gives them confidence in us that we care about providing an excellent quality and professional service and that we are committed to resolving any problems they raise with us in a timely manner ? Having a high level of initiative will help you handle opportunities and problems with minimum need for guidance ? An ability to work to set timescales and deliver what we say we will, when we say we will ? An ability to learn from your mistakes to improve when necessary ? Flexibility with your time and attitude will be essential for this role as it can be very reactive ? High-quality customer service mindset ? Growth mindset ? Motivated, proactive, energetic approach to life and work ? Happy to wear our uniform Essential Requirements ? Full driving license ? Right To Work in UK Company Vision Our vision is simple: To strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation. Our company has four key values of professionalism, reliability, quality and relationships