Senior Interaction Designer, Newport

About the job

Job summary

Senior Interaction Designer

The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams, aligning with Government Design Principles. Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders.

Find out more on our Design in Government blog.

Working Style

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least20%of their time working onsite from one of our offices. This role is based in ourNewportOffice.

The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.

Job description

Main duties consist of but are not limited to:

• Design and Develop User-Centred Services:Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data.
• Promote and Implement Design Excellence: Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard.
• Lead and Mentor Design Professionals:Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices.

Person specification

Essential criteria

• Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team.
• Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps.
• Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes.
• Experience in conducting usability testing, either independently or collaboratively with user researchers.
• Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system.
• Experience in leading community of practice activities.
• Proven ability to mentor and coach designers across the UCD profession.

How to Apply

Click the'Applynow'button and complete the application form by providing the following:

Your CV

• Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc.
• Make sure it clearly shows how you meet the essential criteria listed in the Person Specification.

750-word Personal Statement

• Use this to explainwhy you're suitable for the role.
• Structure your statement around theessential criteriain the Person Specification.
• Make sure to provide clear examples to show how you meet each requirement.

For further information on the sift and interview stages of this recruitment campaign, please head to our'Things you need to know'section below.

Please visit our Civil Service Careers page -IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk)

If you require job-specific information, please contact Dominic Read
E-mail:
Telephone: 01633 433189

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Working Together
• Developing Self and Others
• Delivering at Pace

Benefits

Alongside your salary of£47,766, Intellectual Property Office contributes£13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Unlimited Pluralsight video learning access
• Access to Microsoft's ESI training suite
• Hybrid working with no core hours
• Substantial support for career progression
• 25 days annual leave moving to 30 days in annual increments
• You will also get 8 days public leave and 1 day privilege leave

For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert.

Please note that benefits may be subject to change.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Additional details on security and vetting

Successful candidates must pass adisclosure and barring security checkand if successful you must also hold, or be willing to obtain, ahigher Security Clearance.

For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to haveconsistently lived in the UK for a minimum 5 yearsin order to meet the relevant security clearance.

Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK

If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact

Stage 1 - Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements:

Experience

Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria.

Stage 2 - Interviews

If invited to interviewBehaviours and Experiencebased questioning will be used.

Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Ability And Behaviour Success Profile. Further details will be provided in the invite to interview information.

Interviews for this role will be carried out in person at our Newport Office.

This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order.

Applicants to note:CVs sent direct to the IPO will not be accepted.

There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference.

This post is being advertised toInternal,acrossGovernmentandExternalcandidates at the same time.

Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.

We do not routinely reimburse travel …