Apprentice Front of House/Hospitality - Thai by Ja and …, Newport

A great opportunity has arisen at Thai by Ja and Charter Guest House, for an Apprentice in Hospitality. Depending on your level of experience, this will be either a level 2 or level 3.

Are you enthusiastic and keen to learn? We will teach you the knowledge, skills and behaviour necessary for this opportunity.

Thai by Ja restaurant and boutique guest house in the heart of Newport, Isle of Wight and we are seeking a motivated and hands‑on Apprentice to learn and contribute across all areas of the business.

This is not a standard role - it is a rotational apprenticeship programme designed to develop a well‑rounded operator capable of understanding and eventually managing the full day‑to‑day running of the business.

You will gain real‑world experience in hospitality, administration, customer service, marketing, and operations, working closely with the owners.

This role is ideal for someone who wants to learn how a small business truly runs, is practical, proactive, and not afraid to get stuck in. Someone that takes pride in high standards and guest experience and is looking for long‑term growth, not just a job.

Age is no barrier - the right person is the RIGHT person no matter age, sex, orientatiion or religion.

Personal Qualities

• Strong work ethic and reliability
• Positive, can‑do attitude
• Willingness to learn every part of the business
• Practical and hands‑on mindset
• Good communication and people skills
• Ability to take initiative and responsibility

Key Responsibilities Administration & Reception

• Guest bookings and enquiries
• Check‑ins and check‑outs
• Managing emails, phone calls, and booking platforms
• Basic financial admin and reporting

Housekeeping & Guest Experience

• Room preparation and cleaning standards
• Quality control and presentation
• Guest needs and attention to detail

Kitchen Support

• Food prep assistance
• Understanding kitchen flow and hygiene standards
• Supporting chefs during service

Front of House (Restaurant)

• Welcoming and serving guests
• Taking orders and handling payments
• Creating a warm, authentic dining experience

Stock Control & Operations

• Inventory management
• Supplier coordination
• Ordering and stock rotation

Marketing & Business Growth

• Social media support (content, posts, basic strategy)
• Capturing guest experiences (photos, stories)
• Supporting promotions and local visibility

Hours & Flexibility

• Hours are flexible and may include evenings and weekends
• Shift patterns will vary depending on operational needs
• We are open to structuring the role around the right candidate

What You’ll Gain

• Full spectrum understanding of hospitality business operations
• Real responsibility and trust (earned over time)
• Close mentorship from business owners
• Transferable skills in management, service, and operations

Apprenticeship Qualification

The successful candidate will be fully supported by our training partner, HTP Apprenticeship College to achieve either a level 2 or Level 3 Hospitality apprenticeship standard. The successful candidate will need to meet the eligibility criteria for Government funding.

How to Apply

Please apply via IW Jobs with your CV and a covering letter with a short introduction about yourself, why this opportunity appeals to you and any relevant experience (not essential, attitude matters more). Candidates will then be selected for interview and contacted by HTP Apprenticeship College.

This advert may be removed early if we receive a vast number of applicants.

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