IT Support Technician, Newton Abbot

IT Support Technician (1st & 2nd Line)

Location: Newton Abbot
Salary: £27,000 - £30,000

Health and Wellbeing Support | Staff Events | Pension

The Role

We’re looking for an IT Support Technician to provide 1st and 2nd line support to internal staff across hardware, software and business systems.

This is a varied role where you’ll support day-to-day IT operations, troubleshoot user issues, build and deploy devices, and assist with maintaining the organisation’s infrastructure.

Key Responsibilities

• Provide 1st and 2nd line IT support for hardware, software and peripherals
• Manage helpdesk tickets and resolve user issues both remotely and on-site
• Support joiners and leavers, including issuing and collecting IT equipment
• Build and deploy Windows, Apple and mobile devices
• Assist with administration of Active Directory, servers and network infrastructure
• Perform system monitoring and maintenance
• Contribute to improvements in systems, processes and IT infrastructure
• Support IT projects and cloud technology deployments

Essential Skills & Experience

• Strong knowledge of Microsoft Windows and Microsoft 365
• Experience supporting desktop/laptop hardware
• Good understanding of Active Directory, TCP/IP, DNS and DHCP
• Microsoft certification or 2+ years’ relevant IT support experience
• Strong troubleshooting, communication and organisational skills
• Ability to work independently and as part of a team

Desirable

• Experience with Azure, Intune or Autopilot
• IT related BTEC/NVQ or similar qualification
• Full driving licence and willingness to travel occasionally

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Work Location: In person