Night Porter, Newton Aycliffe

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you’re creating unforgettable guest experiences or supporting your team, you’ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you’re proud of.

As a Night Porter at Cairn Group, you’ll ensure our guests receive the same warm, professional welcome at night as they would during the day—creating a safe, secure, and memorable stay.

You’ll be responsible for overseeing the security of the hotel and its guests overnight, carrying out regular checks and responding to any late‑night requests or issues with calm and care.

You’ll also support night service delivery, including preparing service areas for the next day, delivering room service from the night menu, and completing basic cleaning duties as required.

Alongside this, you’ll manage administrative tasks such as processing payments, reconciling cash/card transactions, and ensuring a clear handover to the morning team.

• Hospitality Hero – You offer a warm welcome and reassuring presence overnight, helping guests feel at home.
• Service Superstar – You anticipate guest needs and handle each task with dedication and pride.
• Team Player – You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
• Cool Under Pressure – You stay calm and focused, whether supporting with night service or responding to an incident.
• Polished Professional – You complete reports, security checks, and guest interactions with consistency and care.
• Proactive & Organised – You work independently, managing your time and responsibilities efficiently.
• Experienced – You’ve worked in a night or reception role before, ideally within a hotel, and are familiar with Opera PMS.

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties.

At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future—for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

• Real‑time pay with Wagestream: Take control of your earnings, track your pay live, access funds when needed, build savings, and get expert financial tips.
• Discounted stays across all venues: Treat yourself or bring friends and family for a well‑earned break.
• Food & drink discounts across our hotels, bars, and restaurants.
• Spa discounts for exclusive wellness offers at our spas and leisure clubs.
• Retail, cinema & fun discounts on shopping, cinema trips, and fun days out.
• Development opportunities: from apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Recognition: monthly Superstar Awards for team members who showcase our values and bring hospitality to life.
• Long‑Service Awards: celebrate key milestones with extra annual leave and appreciation.
• Recommend a Friend: earn a bonus when new hires join the team.
• 24/7 well‑being support: confidential Employee Assistance Programme available anytime.
• Bereavement leave for crucial support during life’s tough moments.
• Pension scheme to plan your future and build long‑term security.
• Year‑round incentives: fun challenges and surprise perks throughout the year.