Veterinary Receptionist, Antrim

Contract: Full-Time, Permanent. Earlswood Veterinary is a leading, RCVS accredited small animal veterinary hospital in Belfast. You will join a vibrant and enthusiastic team of receptionists delivering a high standard of client care throughout the client journey.

Role: Veterinary Receptionist
Location: Earlswood Vets, Belfast

IVC Evidensia is the UK and Europe’s leading veterinary care group, comprising over 900 practices and referral hospitals, united by a shared purpose of happier animals and happier owners. At IVC Evidensia, we support career development, learning, innovation and wellbeing to help teams grow in confidence and capability at every stage of their career.

As a Receptionist, you will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction. You will support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. The role involves welcoming clients and their pets, answering telephone calls, booking appointments, handling dispensed medication and taking payments, along with daily administrative tasks. You must ensure the waiting area is clean and welcoming at all times. You will relay client queries to vets or nurses and respond to clients as needed. Client care is paramount with an emphasis on exceeding customer expectations throughout the client journey. Note: this role is not part of our Clinical Staff Team and does not involve working directly with animals.

Hours: This is a full-time permanent role. 40 hours per week, 8-hour shifts, 5 days per week (Monday to Friday) between 8:15 and 19:30, with 1 in 4 Saturday mornings.

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with a focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude with openness to feedback and learning

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

• 6.6 weeks’ annual leave
• Additional annual leave for your birthday
• Increased annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits to suit you
• Access to discounts with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.

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