IT Co-ordinator, New Costessey NR5 0TX

Job Description

IT Co-ordinator

Job Title: IT Co-ordinator
Reporting To: Operations Manager
Location: K Beverage Head Office / Field Based
Business: K Beverage Ltd – Starbucks Franchise Partner

Role Purpose

To support the day-to-day IT operations across the K Beverage Starbucks store estate and Head Office, ensuring all systems, equipment, and technology are fully operational to support business performance.

Key Responsibilities

• Provide first-line IT support to stores and Head Office teams.
• Manage IT helpdesk queries and ensure timely resolution of issues.
• Support EPOS, tills, payment systems, Wi-Fi, printers, and store technology.
• Coordinate hardware set-up for new stores, refurbishments, and replacements.
• Liaise with third-party IT providers, engineers, and suppliers.
• Maintain IT asset registers, user accounts, and equipment records.
• Support onboarding/offboarding for new starters and leavers with system access.
• Ensure stores are escalated quickly where IT issues impact trade.
• Assist with system upgrades, software rollouts, and technology projects.
• Promote IT security and data protection best practice across the business.
• New store IT order Support.
• Making Decisions to co-ordinate as per the business needs.

Skills & Experience

• Previous experience in an IT support or co-ordinator role.
• Good knowledge of Microsoft Office, Windows systems, and basic networks.
• Strong problem-solving and organisational skills.
• Excellent communication skills with non-technical users.
• Retail or hospitality systems experience desirable.

Personal Attributes

• Proactive and service focused.
• Calm under pressure.
• Strong attention to detail.
• Able to prioritise urgent issues.
• Professional and approachable manner.

Additional Requirements

• Travel to stores as required.
• Full UK driving licence preferred.
• Flexibility to support occasional out-of-hours system changes if needed.