Bank Driver/Receptionist, Norwich

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

The dual purpose of this exciting role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients. The receptionist element includes comfort calls to patients, appointment booking or incoming calls about a possible bereavement requiring empathy and competent IT skills to navigate a computer while speaking with a possibly distressed patient. The driver element includes vehicle and medical equipment checks and use of an IC24 car to transport clinicians to patients’ homes. A full clean manual driving licence is required.

This role includes a variety of tasks throughout the shift, keeping it balanced and interesting, while always remaining focused. There are achievable options for progression within a variety of roles. Do you want to work in a busy out‑of‑hours environment, offering a professional patient care service in Norfolk and Waveney? If you are enthusiastic about helping others and forging a career in this industry, this role would be perfect for you.

Norfolk and Waveney

Bank hours available during our out‑of‑hours period (Monday‑Friday 18:30‑08:00 and 24/7 through weekends and bank holidays).

• Hourly rate of £12.25
• Enhanced rates for Out of Hours shifts
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under‑represented groups. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at .

careers.ic24.org.uk