Counter Fraud Investigator Team Leader - Motor Claims, Norwich NR1 3NS

Location:Norwich / Birmingham / Manchester

Counter Fraud Investigator Team Leader - Motor Claims- Salary circa£40,000

This is a great job for someone who is an experienced counter fraud professional ready to take the next step into people leadership, or an established team leader who enjoys developing others while managing complex motor counter fraud investigations. This role suits someone confident in making decisions, coaching performance and balancing great customer outcomes with strong indemnity control. It would particularly suit someone who has worked in motor claims or counter fraud investigation and wants broader ownership of team performance, quality and engagement.

A bit about the job:

In this role, you will lead a team of counter fraud investigators handling motor claims with values of up to£125k, helping to protect Aviva and its customers from counter fraud. The role exists to ensure investigations are carried out to a high standard while delivering fair, timely and empathetic customer outcomes. Based in the counter fraud commercial claims department, the team investigates claims covering motor damage. You will be accountable for caseload management along with coaching and performance delivery across your team. The role also plays a key part in improving how counter fraud is identified, managed and prevented across the wider commercial motor claims area.

Skills and experience we're looking for:

• Proven experience leading or coaching teams in a commercial motor claims, counter fraud investigation environment
• Strong understanding of fraud indicators and investigation principles, ideally within commercial motor claims
• Experience managing performance, quality and service levels
• Experience influencing stakeholders and building effective internal and external relationships
• Ability to use data and insight to improve outcomes within counter fraud

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa£40,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to£1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer's leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to .