Business Support Officer, Sandy Ln

Job summary

The Business Support Officer provides high quality administrative, governance and coordination support to the Senior Management Team. The role strengthens the effectiveness of the senior team by supporting meetings, documentation, tracking, and operational administration across strategic and organisational priorities.

Working closely with the Business Manager, the post holder will provide proactive executive support, assist with digital and service improvement activity, support governance and compliance processes, and undertake a range of administrative and coordination duties to ensure the smooth running of the organisation.

Main duties of the job

The Business Support Officer will provide high qualityadministrative, governance and coordination support to the Senior ManagementTeam.

Key duties include providing proactive PA and executivesupport, coordinating meetings, preparing agendas, papers and notes, andtracking actions to completion. The post holder will support the organisationand maintenance of governance, compliance and audit documentation, ensuringaccurate record keeping, version control and secure information management.

The role includes operational and administrative supportsuch as invoice processing, maintaining logs and liaising with suppliers andcontractors regarding routine queries.

The post holder will provide practical support to digitaland service improvement initiatives, including drafting internal and externalcommunications, creating guidance documents and standard operating procedures,collecting screenshots and usage data, and maintaining project trackers andaction logs.

The role requires confident use of Microsoft Office andincludes using Microsoft Forms for internal data collection and supportingsimple workflow improvements using Microsoft Power Platform tools, underguidance.

The post holder will work flexibly across both sites,maintain confidentiality at all times and contribute to a culture ofprofessionalism and continuous improvement.

Please see attached Job Description for full details.

About us

Marriott's Medical Practices is a GP partnership serving acombined population of approximately13,000 patients acrosstwo sites inNorfolk:TaverhamSurgeryandBacon Road Medical Centre.

We are committed to deliveringsafe, effective andpatient centred primary care, with a strong focus on access, continuity,quality and innovation. We provide a full range ofcore GP services,alongside enhanced and locally commissioned services, working closely with ourPrimary Care Network, community services and wider NHS partners.

Our multidisciplinary team includesPartners, salariedGPs, nurses, healthcare assistants, pharmacists, paramedics, administrative andpatient services staff, supported by a robust management, governance andquality framework. Collaborative working, respect and continuous learning arecentral to our culture.

We place strong emphasis onclinical governance, patientsafety, workforce wellbeing and service improvement, using data andfeedback to shape how care is delivered.

Marriotts Medical Practices is actively progressingdigital transformation, including the use SystmOne, SystmOne and digitaltriage and document management systems, to improve patient access,efficiency and staff experience while maintaining high information governancestandards.

As an employer, we aim to provide asupportive, inclusiveand forward-thinking working environment, promoting professionaldevelopment, teamwork and high-quality care for our local population.

Job description

Job responsibilities

Main Duties and Responsibilities

Executive and Senior Management Support

• Provide proactive PA and administrative support to the business manager and wider senior management team as required
• Coordinate diaries meetings and appointments including preparation of agendas papers and action logs
• Take accurate meeting notes and ensure actions are recorded tracked and followed up
• Draft correspondence briefings reports and presentations as requested
• Act as a point of contact for internal and external stakeholders in relation to assigned workstreams

Governance Compliance and Quality Support

• Support the preparation and organisation of governance compliance and audit documentation such as policies CQC evidence and internal audits
• Maintain document registers review schedules and version control
• Collate evidence packs and supporting documentation under direction
• Ensure records are maintained securely and in line with information governance and data protection requirements

Digital and Service Improvement Support

• Provide practical support to digital and service improvement initiatives across the practices
• Assist with drafting staff and patient communications guidance notes and standard operating procedures
• Collect screenshots usage data and supporting evidence for digital systems and projects
• Create and manage Microsoft Forms and Microsoft Sway for internal non patient data collection
• Support simple task automation and workflow improvements using Microsoft power platform tools under guidance
• Maintain project trackers logs and action plans to support delivery

Finance and Operational Administration

• Process invoices maintain invoice logs and support timely submission for payment
• Liaise with suppliers and contractors regarding routine administrative queries
• Assist with collation of information for financial reporting enhanced services and audits as directed
• Maintain organised electronic filing systems to support operational efficiency

The role does not include financial sign off or budget responsibility

General Duties

• Work flexibly across both practice sites as required
• Maintain strict confidentiality at all times
• Contribute positively to a culture of continuous improvement professionalism and teamwork
• Undertake any other duties appropriate to the role as agreed with the Business Manager

Please see the attached full Job Description.

Job description
Job responsibilities

Main Duties and Responsibilities

Executive and Senior Management Support

• Provide proactive PA and administrative support to the business manager and wider senior management team as required
• Coordinate diaries meetings and appointments including preparation of agendas papers and action logs
• Take accurate meeting notes and ensure actions are recorded tracked and followed up
• Draft correspondence briefings reports and presentations as requested
• Act as a point of contact for internal and external stakeholders in relation to assigned workstreams

Governance Compliance and Quality Support

• Support the preparation and organisation of governance compliance and audit documentation such as policies CQC evidence and internal audits
• Maintain document registers review schedules and version control
• Collate evidence packs and supporting documentation under direction
• Ensure records are maintained securely and in line with information governance and data protection requirements

Digital and Service Improvement Support

• Provide practical support to digital and service improvement initiatives across the practices
• Assist with drafting staff and patient communications guidance notes and standard operating procedures
• Collect screenshots usage data and supporting evidence for digital systems and projects
• Create and manage Microsoft Forms and Microsoft Sway for internal non patient data collection
• Support simple task automation and workflow improvements using Microsoft power platform tools under guidance
• Maintain project trackers logs and action plans to support delivery

Finance and Operational Administration

• Process invoices maintain invoice logs and support timely submission for payment
• Liaise with suppliers and contractors regarding routine administrative queries
• Assist with collation of information for financial reporting enhanced services and audits as directed
• Maintain organised electronic filing systems to support operational efficiency

The role does not include financial sign off or budget responsibility

General Duties

• Work flexibly across both practice sites as required
• Maintain strict confidentiality at all times
• Contribute positively to a culture of continuous improvement professionalism and teamwork
• Undertake any other duties appropriate to the role as agreed with the Business Manager

Please see the attached full Job Description.

Person Specification

Skills&Knowledge

Essential

• Excellent organisational and time management skills
• Strong written and verbal communication skills
• High level of …