AWS Connect Engineer - Hybrid - Nottingham

An exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment.As an AWS Connect Engineer, youll play a key role in designing and evolving a cutting-edge cloud contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience at scale.Whats on offer Salary up to£85,000 Comprehensive benefits package Hybrid working 3 days per week on-site in Nottingham Strong career progression opportunities within a growing technology function Ongoing training, certifications, and skill development opportunities What you need Proven hands-on experience with Amazon ConnectStrong background in contact centre engineering / CCaaS platforms Knowledge of integrating AWS Connect with external systems using AWS Lambda, APIs, and event-driven architectures Experience working in regulated environments (financial services, fintech, or similar) Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulationsExperience with Contact Lens for analytics, sentiment analysis, and compliance monitoring Proficiency in Python or Node.js for serverless development Experience with Infrastructure as Code (Terraform or CloudFormation) Solid understanding of contact centre operations, reporting, and workflowsTPBN1_UKTJ