Head of Client Success, Nottingham

We’re AmTrust International — a London‑headquartered insurance business with offices across the UK and more than 1,900 colleagues in 13 countries. As part of a global group, we partner creatively with leading financial institutions, retailers, and manufacturers to deliver bespoke insurance solutions across international markets.

We’re now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office.

This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.

To succeed, you’ll bring:

• Experience in a similar client‑facing or operational role, ideally within financial services
• Proven experience of developing and managing third‑party relationships
• A structured, project‑management‑focused approach to resolving operational issues
• Confidence in influencing, negotiating, and collaborating at all levels
• Strong leadership capability, with the resilience to lead and coach your team to deliver positive outcomes
• A vision of how effective relationship management can deliver real commercial benefit
• Knowledge of delegated authority insurance processes (beneficial, not essential)

Interested?
Click here to view the full Job Description. To apply, simply submit your CV and our team will be in touch.