Customer Committee Member, Nottingham

Salary: £3,068 per annum

Location: Nottingham

Hours: at least 4 meetings per year

Closing Date: 10/06/2026 23:59

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 10 days at 23:59 BST.

About The Role

We are looking for a Customer Committee Member to help shape services and represent customer voices at a strategic level.

The Customer Committee supports the Group Board by overseeing customer experience, reviewing performance and helping ensure services meet regulatory standards. This is a valuable opportunity to influence decisions and contribute to better outcomes for residents.

What You Will Do

• Provide insight and challenge on customer experience and performance
• Review key policies, reports and service standards
• Help ensure a wide range of customer views are heard and reflected
• Support equality, diversity and inclusion across services.

About You

• An interest in housing and customer services
• The ability to give balanced, independent views
• Confidence to contribute in meetings
• A willingness to learn and develop your knowledge.

Essential Requirements

You must be a tenant or household occupant living in an NCHA property and able to attend at least four meetings each year, these meetings will alternate between in person and MS Teams. As part of this role, you will be expected to complete mandatory training with some optional additional training. You must not be a current employee or contractor, or in dispute with NCHA.

What We Offer

• £3,068 annual remuneration
• Training and support
• A real opportunity to influence services and decisions.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Some Benefits

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

Documents

Helping Our Customers - Download Equality Diversity and Inclusion Strategy - Download Customer Committee Member Role Profile - May 2026.docx - Download

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