Switchboard Operator, Nottingham

Detailed job description and main responsibilities

To answer up to 85-100 calls per hour.

Engage with all callers to help resolve their query in one call if possible.

Answer all email enquires in the department inbox.

Answer ALL 2222 calls within a timely manner

Daily lift testing

Weekly fire alarm testing calls

Blick bleep pager daily testing

Help with Doctor change over twice yearly

Handle on call rota's sent into the department and deal with accordingly.

Most importantly work as part of the team

Person specification

Training&Qualifications

Essential criteria

• NVQ Level 2 Customer Service
• NVQ Level 2 Call Handling

Desirable criteria

• Computer Literate

Experience

Essential criteria

• Minimum of 12 months experience working in a call centre of customer focussed setting.

Desirable criteria

• Experience of working within a healthcare environment

Communication and Relationships

Essential criteria

• Demonstrate effective communication skills with callers/patients/relatives who may be very ill and/or distressed using a sympathetic and understanding approach.
• Able to calm angry callers, be empathetic and guide confused callers.
• Resolve caller problems using tact and diplomacy.
• Resolve caller problems using tact and diplomacy.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: If you have a disability and find online job applications difficult, you can use an easy read application form instead.

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