IT Support Technician, Llangollen LL20 8HS

This is a great opportunity to join our growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.

Person Specification

A successful candidate will ideally have the following skills:

• Excellent communications (strong written and verbal communication skills).
• Excellent customer service (willing to go the extra mile).
• Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team.
• Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible.
• To be self-motivated and a contributing member of the team.
• Have a flair for problem solving.
• Be able to manage/prioritise their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.

Support Engineer

Due to continued expansion, we are looking for an experienced IT technician to join our Support Team.

Main duties will include:

• To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system
• Proactively help resolve support tickets as required
• To participate in infrastructure installation, hardware refresh and other projects as occasion demands
• Installation of new equipment and software at customer premises.

Requirements

• Minimum of 2 years proven experience working in an IT Support role.
• Knowledge of working for a Managed Service Provider (Desirable)
• Thorough knowledge of current IT technology, including (but not limited to):
• Microsoft Desktop PC OS Windows / MacOS
• Microsoft Office 365
• High level desktop support skills
• Backup technologies (experience of N-Able products is desirable).

Nice to Have

• Experience of working for an MSP.
• Experience with SharePoint management and support.

The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.

Job Type: Full-time

Pay: £27,000.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person