Night Worker/Concierge, Oxford

Duties and Responsibilities Ensuring that the hostel is kept clean and safe and taking appropriate action to maintain the condition of the building, reporting hostel Carrying out regular checks in the hostel, checking conditions of all communal Ensuring the hostel is secure by regular patrols and monitoring external doors and access in and out of the building Carrying out resident room/flat checks as Monitoring and reporting on the external environment, including local resident phone calls, and taking appropriate action Spending time talking to the residents; supporting the Recovery Worker role with clients likely to be seen more at Dealing with any disputes or emergencies and completing incident Dealing with telephone and general enquiries and any other general administrative duties Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation To update paper and computerised systems and ensure all occurrences throughout the night are recorded To maintain a friendly and supportive environment within the hostel To diffuse difficult or dangerous situations and summon assistance when necessary. Training will be provided Experience Some experience of dealing directly with the public and/or clients or customers in a busy service environment. Personal experience of homelessness or an understanding of the issues faced by homeless or vulnerably housed people. Previous experience of following instructions and completing requested tasks. Skills, Knowledge and Abilities A genuine interest in helping vulnerable people to make changes in their life to move them towards independent living. A non-judgemental approach to working with homeless people. A willingness and ability to constructively challenge difficult behaviour. Willingness to learn IT applications and basic keyboard skills. Hours This role is 4 on 4 off work pattern with 12 hours shifts