Food & Travel Experience Leader, Oxford

If you're passionate about food and travel, we've got something for you. We are the global food travel experts and bring delicious options whether you're flying, taking a train, or just passing by.

We collaborate with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House to well‑known franchises such as M&S, Starbucks, Burger King, The Breakfast Club and BrewDog.

As a General Manager you’ll earn a competitive salary of £32,000 p.a. and enjoy the following:

• Discounted meals on shift
• Colleague discount – up to 50%
• Friends & family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GP, 24/7 helpline for you & your family
• Wellbeing support and family‑friendly leave
• Variety of networks to support you – Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We’re looking for an inspirational leader to help guide our teams at Greggs & Upper Crust. Every day you’ll have the chance to make a difference by delivering exceptional customer service and operational excellence.

• Recruit and train teams, ensuring they can deliver above and beyond by developing their operational and leadership skills.
• Coach teams to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality and service.
• Lead trade activity, grow sales and maximise profit using your expertise.
• Drive business change plans and resource‑planned activities, ensuring hours are worked where they benefit customers and resolve root‑cause issues with sustainable solutions.
• Ensure units comply with internal system guidance.
• Build strong stakeholder management and trusted relationships with clients and partners.
• Prioritise the safety of colleagues, ensuring units always trade legally and use all security tools to create a safer workplace.

SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!