Keyholder 20h, Oxford

As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With strong organisational and communication skills, you energise and drive the team to create a shopping journey for our customers that is authentic, personalised, and engaging.

• Deliver an excellent customer experience through expert styling advice, product knowledge, and an engaging store environment.
• Take responsibility for store opening and closing procedures, and support the wider management team as needed.
• Interpret sales data and collaborate with store leadership to optimise commercial performance.
• Lead and inspire a team of sales assistants to uphold exceptional service standards.
• Oversee day‑to‑day store operations such as delivery, replenishment, and shop‑floor cover to ensure efficiency, compliance, and excellence.
• Act as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful.

This is a 20‑hour permanent position with a contract of 35 hours a week. Please apply by sending in your CV as soon as possible.

We offer a 25% staff discount across all H&M Group brands, available both in‑store and online. All employees are included in the H&M Incentive Programme (HIP), designed to reward contributions and support growth within the company.

At H&M Group, we are committed to creating and maintaining inclusive, diverse, and equitable workplaces. All diversity dimensions are considered throughout our recruitment process.

• Previous experience in retail or hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer‑focused: enjoy engaging with people and committed to delivering excellent service.
• Adaptable and flexible: comfortable navigating change and adjusting to shifting priorities or schedules.
• Action‑oriented: proactive and driven to take initiative and get things done.
• Strong communicator: genuinely interested in people and actively listen to understand their needs and perspectives.
• Eager to learn: open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: passionate about our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
• English language skills.