Senior Service Designer, All cities

Senior Service Designer   Location: remote. This role can be based at any of Barnardo's national offices. Regular local and national travel will be required.    Help us design services that transform childhoods   At Barnardo's, we believe every child deserves a safe, happy and hopeful future. For over 150 years, we've been innovating to improve the lives of children, young people and families across the UK. Today, we run more than 800 services and are committed to making them excellent, inclusive and designed with the children, young people and families who use them.    As a senior member of the Service Design team, you will play a vital role in applying service design methods to deliver measurable improvements in service quality, efficiency, value and outcomes for children, young people and families.    We are continuing to strengthen how we design and improve services across Barnardo's, working across a complex and evolving portfolio that spans children's services, digital delivery and business development.    This role offers the opportunity to shape not only individual services, but how service design is used to support decision-making, prioritisation and innovation across the organisation.    This is a hands-on role as well as a strategic one – you'll be actively designing, prototyping and iterating services as well as shaping direction and decision-making.    As a Senior Service Designer, you will:  Work across a portfolio of projects, balancing priorities and adapting to changing organisational needs  Contribute to service development and proposals, working with business development colleagues to shape service models  Influence decision-making and prioritisation, using evidence and insight to guide direction  Identify opportunities to improve services in ways that deliver better outcomes, greater efficiency and value for money  Lead the end-to-end design of services in complex environments, shaping user-centred, evidence-based solutions that respond to organisational priorities, and creating service maps, blueprints, prototypes and other design artefacts to bring ideas to life  Test and iterate service concepts in response to feedback and learning, refining solutions to improve outcomes  Ensure services are coherent and integrated across online and offline channels  Work across functions including business development, digital, finance, operations, research and policy to engage stakeholders and support organisational change  Mentor and support colleagues – developing confidence and skills, with the potential to provide line management support to junior designers where appropriate  Develop practice and contribute to standards, frameworks and reusable design patterns  Share learning internally and externally, contributing to professional communities of practice and helping raise the profile of service design at Barnardo's    This is a varied, hands-on and project-focused role that allows for autonomy, creativity and real impact. You'll be part of a warm, committed team that shares learning, supports wellbeing, and is united in a clear mission: designing for better outcomes for children and families.    You'll work with a high degree of autonomy, navigating complexity and ambiguity, delivering tangible improvements to services and contributing to a growing and evolving design practice.    What We're Looking For    We're looking for a Senior Service Designer who can:  Work autonomously to lead the design of complex services  Manage competing priorities effectively across projects, balancing time, focus and trade-offs  Influence stakeholders and support organisational change beyond immediate project teams, communicating design decisions and complex ideas clearly to a range of audiences  Understand how services operate within wider organisational systems, and use this to inform decision-making and support effective change  Confidently use a range of evidence, including user research, service data and performance insights, to inform decisions and guide direction  Conduct in-depth user research to generate actionable insights and guide decision-making  Create and iterate prototypes and other design artefacts  Integrate offline and online service delivery into coherent end-to-end services  Design and facilitate collaborative workshops with a range of stakeholders and partners  Evaluate and evidence the impact of service design work   Previous experience in children's services, health, education or related public/third sector contexts is desirable – but if you bring transferable skills, we want to hear from you.    What You'll Get in Return  26 days annual leave (rising with service) plus bank holidays  Access to the Barnardo's pension scheme  Flexible working and hybrid/remote options  Wellbeing initiatives and Employee Assistance Programme  Regular supervision and career development opportunities  The opportunity to shape how service design is used across a national organisation  The chance to work on services that support children, young people and families across the UK.   Inclusion and Belonging    We are committed to building a diverse workforce. We particularly welcome applications from disabled candidates, LGBTQ+ people, people from racially minoritised communities, and those with care experience. If there's anything we can do to support you through the application process, please let us know.   Ready to Apply? Together, we can change childhoods and change lives.   When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.