Customer Service Advisor, WalsallWalsall
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WalsallWalsall, United Kingdom
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Posted: less than a week ago
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£12.71 per hour plus uncapped bonus
35 Hours per week
Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position
Office based – At our iconic Bescot Headquarters
Training Provided – 2 weeks Monday to Friday training
Be the difference when it matters most
When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:
As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing
• Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what’s happening
What we’re looking for
• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through
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Company nameCV-Library
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Job positionCustomer Service Advisor
Customer Service Advisor has been posted in the Penrith Customer Service & Call Centre category on Locanto.
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