Customer Support Administrator, CardiffCardiff

Are you available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting asap.

This is a Temporary role running until the end of July, however, this could be extended.

Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support.

Due to location, candidate will ideally have access to their own transport.

Hourly Rate: 12.82 per hour

Hours: Full time, 37.5 hours per week.

Shifts: 9am - 5:30pm Monday to Friday.

What you'll be doing:

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and escalate service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

What we're looking for:

• Good attitude and communication style when dealing with customers
• Competent PC user including Microsoft package.
• Professional approach and customer focused.

If you're available immediately, looking for a friendly team and work environment to join, and have good PC and customer service skills - we want to hear from you!